Privacy Policy

Last updated: August 2026

1. Who we are

Real U Wigs UK is the data controller for personal information collected through this website. Contact us at contact@realuwigsuk.co.uk with any questions or requests about your data.

2. What we collect

We collect information you give us directly, including: name, email, delivery address, phone number, and order details. If you choose to declare eligibility for VAT relief at checkout, we also collect a self-declaration regarding a qualifying medical condition — this is only collected if you provide it, and only for the purpose of applying the relief.

3. How we use your information

We use your information to process and deliver orders, communicate with you about your order, handle returns and queries, and meet our legal and tax obligations. We do not sell your personal information to third parties.

4. Legal basis for processing

We process your information because it is necessary to perform our contract with you (fulfilling your order), to comply with legal obligations (such as tax and VAT relief record-keeping), and, where you've opted in, with your consent (such as marketing emails).

5. Who we share it with

We share information with trusted third parties only where necessary: our ecommerce platform (Shopify), payment processors, and delivery couriers. These providers only use your data to carry out the services we've asked them to.

6. How long we keep it

We keep order and tax-related records for as long as required by UK law (currently at least 6 years for tax purposes). Marketing data is kept only until you unsubscribe or ask us to delete it.

7. Your rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled. To exercise any of these rights, email contact@realuwigsuk.co.uk.

8. Cookies

Our website uses cookies to operate the shopping cart, remember your preferences, and understand site usage. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

This is a general template and has not been reviewed by a solicitor. We recommend professional legal review before relying on it fully.