Returns Policy

Last updated: August 2026

1. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason, and receive a full refund.

2. Important exception for wigs and hair products

Wigs and hair products are hygiene-sensitive items. To be eligible for a change-of-mind return, the item must be unworn, unused, and returned with all original tags, hygiene seals, and packaging intact. Once a hygiene seal has been broken or the item has been worn, we are unable to accept a change-of-mind return, in line with standard practice for hygiene-sensitive products. This does not affect your rights if the item is faulty — see section 4 below.

3. How to return an item

Email contact@realuwigsuk.co.uk within 14 days of receiving your order, including your order number and reason for return. We'll confirm the return address and next steps. Return postage is your responsibility unless the item is faulty or was sent in error.

4. Faulty or damaged items

If your item arrives faulty, damaged, or not as described, this is covered separately under the Consumer Rights Act 2015 and is not subject to the hygiene exception above. Contact us with photos of the issue and we will arrange a repair, replacement, or refund, and cover reasonable return postage.

5. Refunds

Once we've received and checked your return, refunds are processed within 14 days to your original payment method.

6. Exchanges

We don't offer direct exchanges. If you'd like a different item, please return your original order (subject to the conditions above) and place a new order.

7. Contact

Questions about a return? Email contact@realuwigsuk.co.uk.

This is a general template and has not been reviewed by a solicitor. We recommend professional legal review before relying on it fully.